Privacy Policy

Last updated: March 2026

Who we are

Lanzarote Untold is a bespoke travel agency based in Arrecife, Lanzarote, Canary Islands, Spain. When we refer to "we", "us", or "our" in this policy, we mean Lanzarote Untold. Our website address is https://lanzaroteuntold.com.

What personal data we collect

When you use our website or contact us, we may collect the following information: your name, email address, phone number, and any message content you provide through our contact form or email. We also collect technical data such as your IP address, browser type, and pages visited through cookies and analytics tools.

How we use your data

We use your personal data to respond to your enquiries, arrange and manage your bookings, send you information about experiences you have requested, improve our website and services, and comply with legal obligations. We will never sell your personal data to third parties.

Legal basis for processing

We process your personal data based on your consent (when you submit a contact form), for the performance of a contract (when you book an experience), and for our legitimate interests (improving our services and website). You may withdraw your consent at any time by contacting us.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is retained for up to 24 months. Booking data is retained for up to 5 years in accordance with Spanish tax law.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict processing, port, and object to the processing of your personal data. To exercise any of these rights, please contact us at info@lanzaroteuntold.com.

Contact

If you have any questions about this privacy policy or how we handle your data, please contact us at info@lanzaroteuntold.com.